At Vanimy, we take pride in crafting meaningful jewelry that commemorates your special moments. We are committed to ensuring your satisfaction with every purchase. Below is our comprehensive 60-Day Return & Exchange Policy.

Return & Exchange Conditions

• Authorization Required: Items returned without prior authorization will not be accepted.
• Time Frame: Returns or exchanges must be initiated within 60 days from the date you received your order.
• Original Condition: Items must be returned in their original condition, free of scratches, wear, resizing, or alterations.
• Shipping Method: All returns and exchanges must use a trackable shipping method. Packages without valid tracking information will not be processed.
• Promotional Gifts: Any promotional gifts received with the purchase must be included in the return. If the promotional gift is not returned, its retail value will be deducted from the refund.

Return Shipping Fee

For approved returns, the following return shipping fees apply:

• United States: US$5.99
• Canada: CAD$17

For returns submitted for a refund, the applicable return shipping fee will be deducted from the final refund amount.

For exchanges that are not related to a confirmed product defect or shipping damage, the applicable return shipping fee will apply in addition to any applicable reshipping fee for the replacement item.

If Vanimy confirms that the return or exchange is due to a product defect or damage that occurred during shipping, the return shipping fee will not apply.

Restocking Fee

For returns that are not due to a confirmed product defect or shipping damage, a 10% restocking fee based on the order value will be deducted from the refund.

The restocking fee helps cover the costs associated with processing returned merchandise, including inspection, repackaging, inventory handling, and restocking.

The 10% restocking fee does not apply when Vanimy confirms that the return is due to a product defect or damage that occurred during shipping.

Important: Please do not send your return to the address shown on the package you originally received. This is not the return address for our after-sales department and may delay the processing of your return.

Please contact our Customer Service team before returning any item to obtain authorization and the correct return instructions.

Non-Refundable Items

• Worn or Altered Items: Jewelry that has been worn, damaged, resized, modified, or altered is non-refundable and may be returned to you at your expense.
• Replacement or Exchange Items: Items sent as replacements or exchanges are not eligible for refunds.
• Customized Products: Customized or personalized jewelry is made specifically for you and cannot be resold. Therefore, customized products are not eligible for return or exchange.
• Discounted Items: Items purchased as part of a clearance sale or at a discounted price are final sale and cannot be returned or exchanged. These products are offered at reduced prices to clear inventory, and due to their limited availability and nature, they cannot be resold once returned.

Exchange Policy

• Return Shipping Fee: For exchanges due to reasons other than a confirmed product defect or shipping damage, the applicable return shipping fee will apply:
  • United States: US$5.99
  • Canada: CAD$17
• Reshipping Fee: For exchanges due to non-product defects, customers are also responsible for the applicable cost of shipping the replacement item.
• Price Adjustments: If exchanging for a higher-priced item, the price difference must be paid before the replacement is shipped.
• Lower-Priced Exchanges: If exchanging for a lower-priced item, the price difference will be refunded to the original payment method within 1–3 business days after successful delivery of the replacement.

The 10% restocking fee applies to returns for refund due to non-quality reasons and does not normally apply to approved exchanges.

Refunds

• Processing Time: Returns will be processed within 5 business days after the returned package has been received and inspected.
• Original Payment Method: Refunds will be issued to the original payment method used for the purchase and cannot be transferred to another account or payment method.
• Return Shipping Fee: For standard returns, the applicable return shipping fee will be deducted from the refund:
  • United States: US$5.99
  • Canada: CAD$17
• Restocking Fee: For returns that are not due to a confirmed product defect or shipping damage, a 10% restocking fee based on the order value will be deducted from the refund.
• Original Shipping Costs: Original shipping charges are non-refundable where applicable.
• Free Shipping Orders: For orders that qualified for free shipping, the refund amount may also be reduced by the original shipping cost incurred by Vanimy.
• Confirmed Product Defects or Shipping Damage: If Vanimy confirms that the return is due to a product defect or damage that occurred during shipping, the applicable return shipping fee and 10% restocking fee will not be charged.

Please note that the time it takes for a refund to appear in your account after it has been processed may vary depending on your bank or payment provider.

Damaged Items

If your jewelry arrives damaged due to bumps, collisions, or other issues that occurred during shipping, Vanimy will take responsibility and provide an appropriate resolution at no additional cost to you.

If you believe your item has a product defect or was damaged during shipping, please contact our Customer Service team and provide clear photos or videos showing the issue.

Once the issue has been reviewed and confirmed by Vanimy, any applicable return or replacement shipping costs will be covered by us, and the standard 10% restocking fee will not apply.

Please contact us as soon as possible after discovering the issue so that we can assist you promptly.

Cancellation Policy

• Before Processing: Orders canceled before processing begins will not incur cancellation charges.
• After Processing: Once an order has entered processing, it cannot be canceled. In such cases, you will need to wait until the package is delivered before requesting any further return or exchange arrangements.
• Customized Orders: Customized or personalized orders cannot be canceled once production has begun.

Amendments to Policy

Vanimy reserves the right to update, revise, or modify this Return & Exchange Policy at any time.

Any changes to this policy will be published on our website. The policy applicable to your order will be subject to the terms in effect at the relevant time.

If you have any questions regarding this policy or need assistance with a return or exchange, please contact our Customer Service team:

Email: service@vanimy.com
Phone: +1 (720) 225-8231 (Text)

Thank you for choosing Vanimy. Your trust and satisfaction mean the world to us.